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T&C'S, PRIVACY AND COOKIES

The Nutritional  Therapist

 

Nutritional advice is the application of nutrition science in the promotion of health, peak performance and individual care.

Nutrition practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. This approach allows them to work with individuals to address nutritional balance and help support the body towards maintaining health. Nutritional therapy and advice are recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and well-being.

 

Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a ‘one size fits all’ approach. Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with ‘red flag’ signs or symptoms to their medical professional. They will also frequently work alongside a medical

professional and will communicate with other healthcare professionals involved in the client’s care to explain any nutritional programme that has been provided.

The Nutritional Therapist requests that the Client notes the following:

• The degree of benefit obtainable from Nutritional advice may vary between clients with similar health problems and following a similar Nutritional programme.

• Nutritional advice will be tailored to support health conditions and/or health concerns identified and agreed between both parties.

• Nutritional practitioners are not permitted to diagnose, or claim to treat, medical conditions.

• Nutritional advice is not a substitute for professional medical advice and/or treatment.

• Your Nutritional Therapist may recommend food supplements and/or functional testing as part of your programme.

• Standards of professional practice in Nutritional Advice and Therapy are governed by National Occupational Standards (NOS). 

• This document only covers the practice of Nutritional advice and therapy and guidance within this consultation, and your practitioner will make it clear if he or she intends to step outside this boundary.

The Client understands and agrees to the following:

• I am responsible for contacting my GP about any health concerns.

• If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional strategy provided by my nutritional therapist. This is necessary because of any possible reaction between medication and the nutritional programme.

• It is important that I tell my nutritional therapist about any medical diagnosis, medication, herbal medicine, or food supplements, I am taking as this may affect the nutritional programme.

• If I am unclear about the agreed nutritional therapy/advice programme/food supplement doses/time period, I should contact my nutritionist promptly for clarification.

• I understand that the advice is personal to me and may not be appropriate for others.

• I must contact my nutritional therapist should I wish to continue any specified supplement programme for longer than the original agreed period, to avoid any potential adverse reactions.

• Recording consultations using any form of electronic media is not allowed without the written permission of both me and my Nutritional therapist.

 

Cancellation Agreement:

To avoid being charged the client is required to make contact at least 48 hours in advance if he / she wishes to cancel or reschedule the appointment.

 

Stay Well Clinic Cookies Policy

What are cookies?
Cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Cookies might be used for the following purposes:
•    To enable certain functions
•    To provide analytics
•    To store your preferences
•    To enable ad delivery and behavioural advertising

Cookies are small. We do not make use of cookies to collect any private or personally identifiable information. The technical platform of this website uses cookies solely to aid the proper technical functioning of the website. The cookies used contain random strings of characters alongside minimal information about the state and session of the website – which in no way collects or discloses any personal information about you as a visitor.

Stay Well Clinic uses both session cookies and persistent cookies.

 

A session cookie is used to identify a particular visit to our Website. These cookies expire after a short time, or when you close your web browser after using our Website. We use these cookies to identify you during a single browsing session, such as when you log into our Website.


A persistent cookie will remain on your devices for a set period of time specified in the cookie. We use these cookies where we need to identify you over a longer period of time. For example, we would use a persistent cookie if you asked that we keep you signed in.

How do third parties use cookies on the Stay Well Clinic Website?

Third party companies like analytics companies and ad networks generally use cookies to collect user information on an anonymous basis. They may use that information to build a profile of your activities on the Stay Well Clinic Website and other websites that you've visited.

What are your cookies options?
If you don't like the idea of cookies or certain types of cookies, you can change your browser's settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this, visit the help pages of your browser.

Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can I find more information about cookies?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org
 

Privacy Policy

I hold some information about you. This document outlines how that information is used, who I may share that information with and how I keep it secure. This notice does not provide exhaustive detail. However, I am happy to provide any additional information or explanation needed. Any requests for this should be sent to me at staywell.laura@gmail.com.  I keep my Privacy Notice under regular review.  I provide nutritional advice to clients to improve their health through diet and lifestyle interventions. I focus on preventative healthcare, the optimisation of physical and mental health and can offer guidance to support chronic health conditions. Through naturopathic nutritional advice, consultations, dietary and lifestyle analysis I aim to understand your health goals which I will seek to address through personalised dietary intervention, supplements and lifestyle advice.

How I Obtain Your Personal Data?

Information is provided by you. You provide me with personal data in the following ways:

• By completing a Health and Life style Questionnaire

• By signing a terms of engagement form

• During a nutritional assessment consultation

• Through email, over the telephone or by post

This may include the following information:

• Basic details such as name, address, contact details and next of kin

• Details of contact I have had with you such as referrals and appointment requests

• Health information including your previous medical history, dietary, lifestyle, supplement and medicine details, clinic notes and health improvement plans

• GP contact information

I use this information in order to provide you with direct healthcare. This means Stay Well Clinic- Laura Semmens Nutrition Privacy Policy for Signature 2021 provides legal basis of my holding your personal data and is for legitimate interest. Following completion of your healthcare I retain your personal data for the period defined by my professional association BANT and CNHC. This enables me to process any complaint you may make. In this case the legal basis of my holding your personal data is for contract administration.

 

How I use your personal data ?

I act as a data controller for use of your personal data to provide nutrition advice. I at all times to protect your personal data, including any health and contact details, in a manner which is consistent with my duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection. I will also take reasonable security measures to protect your personal data storage. I may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime. Also where there is a legal requirement such as a formal court order.

 

Do you share my information with other organisations?

I will keep information about you confidential. I will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:

  • My my professional association, BANT and CNHC, for the processing of a complaint made by you

  • Any contractors and advisors that provide a service to me or act as my agents on the understanding that they keep the information confidential.

  •  Anyone to whom I may transfer my rights and duties under any agreement I have with you

  •  Any legal or crime prevention agencies and/or to satisfy any regulatory request (BANT and CNHC) if I have a duty to do so or if the law allows me to do so. I may share your information with supplement companies and biochemical testing companies as part of providing you with direct healthcare.

  •  I will not include any sensitive information. I will seek your express consent before sharing your information with your GP or other healthcare providers. However, if I believe that your life is in danger then I may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult or GP in case of self-harm) using the legal basis of vital interests.

  • Laura Semmens Stay Well Clinic is registered with ICO (Information Commissioner's Office) the UK's independent authority set up to protect how information is being processed, shared an held.

  • What are your rights?

 Every individual has the right to see, amend, delete or have a copy, of data held that can identify you, with some exceptions. You do not need to give a reason to see your data. If you want to access your data you must make a subject access request in writing to me at staywell.laura@gmail.com. Under special circumstances, some information may be withheld. I shall respond within 20 working days from the point of receiving the request and all necessary information from you. My response will include the details of the personal data I hold on you including:

• Sources from which I acquired the information

• The purposes of processing the information

• Persons or entities with whom I have shared the information You have the right, subject to exemptions, to ask to:

Have your information deleted

  • Have your information corrected or updated where it is no longer accurate

  • Ask me to stop processing information about you where I am not required to do so by law or in accordance with the BANT and CNHC guidelines.

  •  Receive a copy of your personal data, which you have provided to me, in a structured, commonly used and machine readable format and have the right transmit that data to another controller, without hindrance from me.

  • Object at any time to the processing of personal data concerning you I do not carry out any automated processing, which may lead to automated decision based on your personal data. If you would like to invoke any of the above rights then please email to staywell.laura@gmail.com

 

What safeguards are in place to ensure data that identifies me is secure?

I only use information that may identify you in accordance with GDPR. This requires me to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful. Within the health sector, I also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. I will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared. I also ensure the information I hold is kept in secure locations, restrict access to information to authorised personnel only, and protect personal and confidential information in locked filing cabinets in my home office. Some information may be shared via email which is password protected. If I ask to complete or return forms via email I will always ensure that you are informed and seek consent to do so.

 

  1. How long do you hold confidential information for? 

All records held by me will be kept for the duration specified by guidance from my professional association BANT and CNHC.

  1.  Complaints

If you have a complaint regarding the use of your personal data then please contact me by via email staywell.laura@gmail.com and I will do my best to help you.

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